Return & Refund
RETURN
If you are unsatisfied with your purchase, Maxfree’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of shipment, and request a refund from the Authorization channel for any reason.
Please contact us immediately by support@maxfree.com for return address or return label. Maxfree is not responsible for the shipping cost of the package returned by the customers themselves
Once the returned item arrives back in Maxfree's warehouse for inspection, the refund or exchange process will begin.
Add: City Shanhai Center, No. 11 Zhongxing Road, Ma'antang Community, Bantian Street, Longgang District.
| 30 Days Return Policy | Return has to include all accessories? | Yes |
| Return requires original packaging? | Yes | |
| When do we execute the refund? | Upon receipt of the return package (if the customer returns the product to our warehouse) | |
| When do we execute the replacement? | Upon receipt of the return package (if the customer returns the product to our warehouse) | |
| Refunds for delivery costs | 1. For non-defective products/No-longer needed Products, buyer is responsible for return shipping costs. We will deduct the shipping fee $50 when we are making a refund. 2.For defective products, Hiboy is responsible for return shipping cost. |
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| Refund time limit | We will not able to accept the full refund after 30 days. The refund would be 40%-80%, it depends on the actual problem and situation. Shipping fee can not be refunded. | |
| Return RMA validity | 30 days (from the date the RMA was created) |
A Return Merchandise Authorization (RMA) must be requested from Maxfree within 30 days from the date of receipt of shipment. To request an RMA, contact Hiboy Service Team at support@maxfree.com. Maxfree is not responsible for the shipping cost of the package returned by the customers themselves
Returns may be rejected if items do not meet the above requirements
REFUND
| Refund Terms | Quality issues | Accept full refund & partial refund |
| Receive wrong goods | FREE to exchange or full refund | |
| Damaged or missing accessories | Free to send corresponding accessories or accept a partial refund | |
| The package cannot be delivered or missing | Accept resend or full refund | |
| The customer cancels the order before the package is shipped | Accept full refund | |
| About refund difference price |
1. Partial refund of the difference price within 15 days Note: Hiboy has the right to organize any event promotion |
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| The customer provides the wrong delivery address |
The customer needs to pay an extra $25 for resend |
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| The customer refuses to accept the package due to non-quality issues or does not want the package |
We will deduct the shipping fee $50 when we are making a refund or the customer needs to pay an extra $25 for resend |
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| For non-defective products/No-longer needed Products |
1. Within 30 days: we will deduct the shipping fee $50 when we are making a refund 2. 31-120 days: The refund would be 40%-80%, it depends on the actual problem and situation. Shipping fee can not be refunded. 3. Over 120 days: Refunds are not acceptable; Accept exchange new product |
Compensation time-frame
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
- Paypal account refunds: Up to 48 hours
- Credit card refunds: Between 7-14 business days
Note:
- Express shipping cost is non-refundable.
- We don't refund after your order has shipped out.