No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
Please contact us before it is shipped. Please note that we CANNOT cancel orders which have been shipped out.
After placing your order, you will receive a confirmation email.
Please make sure you log in the right email account and please check your mailbox spam folder as well.
If you can't find an email 2 days after you’ve placed the order, please contact our Customer Service.
We will processed our order within 1-3 working days once the order has been placed, excluding weekends and holidays.
NOTE: During the busy holiday seasons or after holiday promotions, the shipment processing can take up to 4-5 business days.
Before being shipped out, orders need 1-3 days for processing And for delivery time after your order was sent out, estimated delivery days is 5-7 business days.
It may take 3-5 days to see any activity once it has shipped out from our end as the next facility need time to scan parcels.
Please allow some time for the courier to update the latest tracking info after reaching the next station.
We apologize for sending you an incomplete order. Please contact our Customer Care Team at support@maxfree.com and we will get back to you as soon as we can.
We apologize if you had received a defective item from us. Please contact our Customer Care Team at support@maxfree.com with a snapshot of the product and we will get back to you as soon as we can.
We apologize for sending you the wrong item. Please contact our Customer Care Team at support@maxfree.com and we will get back to you as soon as we can.
We offer 30-Days money back and 12-Months limited warranty for all manufacture defective items. The warranty period will begin once the package has been delivered in correspondence to the order's tracking history. The item(s) will no longer be eligible for a refund/replacement after the warranty period.
You may check out our Return Policy first, then please contact our Customer Service about which items you want to return.
Note: Order number or SKU is needed so that we can process your return request and offer the return address to you.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Please understand that we need to refund to your card bank first within 48 hours. But your card bank may need 7-14 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.
We apologize genuinely for the inconvenience caused and thanks for your kind understanding.
It is 60 lbs.
Yes, the height of the running surface goes from 4" at the front down to 2.5" at the back. The highest point of the treadmill frame is about 4.5".
It will not stand on its own, but it can be stored upright by leaning it against the wall, with the front edge on the floor and the running surface facing the wall.
You can't rest it on the bar because it does not lock in folded position, and you can't face the running surface away from the wall because the wheels will allow it to roll out from the wall.
There is a slot in the hand bar for resting a phone, but it won't support a tablet.
You push the big red button that says stop and it immediately shuts down.
